Refund Policy

Overview

At Tres Amigos Roofing, customer satisfaction is our top priority. We take pride in the quality of our workmanship and the materials we use. Because roofing is a service-based business, refunds are handled differently than product sales. This policy explains the conditions under which refunds, adjustments, or credits may apply.

Service Deposits

All deposits made to secure project scheduling are non-refundable once materials have been ordered or work has begun. Deposits cover preparation, administrative costs, and materials procurement.

If a customer cancels before materials are ordered or work begins, Tres Amigos Roofing may issue a partial refund at its discretion.

Workmanship and Warranty

If you are not satisfied with the quality of our work, please contact us within 14 days of project completion. We will inspect the issue and, if necessary, schedule corrective work at no additional cost in accordance with your written warranty agreement. Refunds are only considered when repair or replacement is not feasible.